Approve or Reject a Client Registration

Snoofa allows for two different types of bidder verification:

• The £2 registration fee

• The 5AML-compliant ID document upload

£2 Registration Fee

Once the client (bidder) completes the registration form they are asked to make a payment of £2 using their credit card - that verifies their identity.

The client gains the role Buyer immediately after the registration, but their certification is set to invalid until the payment arrives. Once the payment is confirmed the client’s certification becomes valid and they can start placing bids straight away.

When the Bank Transfer method is used client’s Identity Certification is permanent and cannot be revoked. As oppose to 5AMLD there is no concept of re-certification.

No Certification

When this method is enabled, the client is not required to go through any additional registration in order to place bids in an auction. The registrant simply fills in in their personal and address details as they would with the other two methods. As soon as the client has clicked the link in their verification email, they are authorised to place bids.

5AMLD

Client uploads documents

When the 5AMLD method is used the client (buyer) is required to provide a proof of their identity by uploading two documents when filling in the registration form.

There are multiple scenarios in which the client has to provide these documents:

• During their first registration

• Once the their certification expires (see below)

• The admin can request re-certification at any time

• After the change of the auction house’s certification method from Bank Transfer to 5AMLD with the migration strategy set to Assume client to be Uncertified

After the client submits the registration form they become a Buyer right away, their certification needs to be confirmed by an administrator. The status will be pending. (While pending the client cannot reenter the registration form and upload a new set of certification documents.)

Setting up Registration Notifications

It is possible to set notifications for specific Snoofa users to be informed when new clients have submitted documents for approval. To do this, go to the System Settings and click on the General tab, before scrolling down to the Notification Settings section.

In the About New Pending Buyer (5AMLD regulation) box, add the names of the Snoofa users you’d like to be notified.

Admin approves the documents - grants certification to the client

The certification (approval of the certification documents) can be performed from the Client List.

As an Administrator it is possible to filter out all the clients (buyer) who are pending the certification by using the Pending buyersfilter:

For all buyers who are pending the certification there is a button that opens the Certification From in a modal. This form then allows the admin to approve the documents and accept (grant certification) or reject it.

Alternatively the certification from can be opened also from the Client Detail pages:

Certification Form

1. It shows the current information about the client who’s requesting the certification:

   1. Email

   2. First Name + Last Name

   3. Company Name

   4. Billing Address

2. Buttons to open the documents which had been uploaded by the client

3. Certification expiration input

   1. After this date the Certification will become INVALID and client will have to re-apply for the certification.

   2. In a standard setting the admin should fill in the expiration of the document that expires sooner (since once one of the documents expires the certification should become invalid).

“Reject” Button

1. Uploaded documents are marked as invalid.

2. A message (Identity Certification Not Successful) is sent to the client.

3. The client is NOT certified (INVALID Identity Certification) they cannot place bids in any auction.

“Certify” Button

1. Uploaded documents are marked as valid.

2. The expiration date of the certification is set according to the input form the admin.

3. A message (Identity Certification Successful) is sent to the client.

4. Client is not certified and can place bids in auctions.

Clients Identity Certification Status

The status can be seen in the Clients datagrid in the Identity Cert column:

Or in the Client Detail page:

Manual revoking of the certification by admin

Admin can revoke certification by action “Request ID Cert” in the Client Detail page. This action is available only for 5AMLD method.

Previous certification will remain in system without any change. Client is still a buyer but from this time is he not able to bidding until he uploads new two documents.

Re-certification

Re-certification is required only when certification method 5AMLD is active.

When admin is verifying a certification he must fill “Certification expiration” date. After this date client is not able to bidding until he uploads new two documents again.

System is checking this date automatically and there is no way to disable this functionality (only switch to another certification method in general settings).

Client access to “Register to Bid” form

Client can fill this form when:

• Is new client (has no account)

• Is not a buyer yet

• 5AMLD method is active and client has no pending certification