Why can't clients add their bank details to the client zone?

Modified on Sun, 4 Feb at 7:18 PM

This is a common problem. You inform the client that they can add their bank details securely in their client zone so you can pay their settlement. They give this a go, but then can’t see where do to it. Why is this?


It’s quite simple. Only clients who have the Vendor role will see this form. A few simple steps will allow the clients to add their bank details.


Click Edit on the client detail.

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Scroll to the Roles section and make sure Vendor is ticked .

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Click Save Changes.

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The client will now see the option to add payment details on their client zone dashboard.

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And can fill out the form.

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When complete, the details will show in the Payment Methods tab in the client’s detail.

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