Messages  - Sent, Failed & Pending

Client communication is so important, so Snoofa comes with an area dedicated to helping Admins check what has been sent, what failed to send, & what is pending.

MAIN NAVIGATION > Messages

Messages Area

How-To Check Your Messages

Once you head over to Messages, within the Main Navigation area You will find 3 sections. The All Messages section does what it suggests, show you All Messages. It also comes with a filter, letting you search by Subject or To, with the latter being the Clients name. Both allow part searching, e.g., entering Alex or alex, would find messages sent to a Client called George Alexander Louis.

All Messages, also comes with a column called Status. Which shows you if a message was Sent, giving date & time of sending. Or if a message was Delivered to the Client, & even if Opened by the Client. Hovering over the symbols will give you more information, but in short, 1 tick means Delivered, 2 ticks Opened, & arrow pointing at a mailbox? Meaning Sent, but not yet Delivered or Opened, maybe the information was simply not available, but the message was Delivered/Opened. 

The Pending VIP Messages section, shows Admins what is pending to send to VIP Clients. The reason these are pending is that all Clients tagged as VIP, have their messages held back from sending, until an Admin chooses to allow the message to send, allowing them to also edit the message first, should they wish. This could allow an extra personal touch be added before sending or for no sending to take place at all, if the Client does not want bothering. 

Clicking on the 3 circles, under the Action column will give Admins a menu, with Details, Edit & Send, & Drop. Details showing the messages content. Edit & Send allowing exactly that. Lastly Drop giving the option to mark the message as dropped & therefore not be sent to the Client, as well as removed from the VIP Pending Messages list.

Lastly Unsendable Messages, in other words failed to send. Once again you have an Action column, giving you 3 options, Details, Drop, & Mark as Sent. It is also possible to click on the Subject of Unsendable Messages, opening a page where you can edit the message, including the to Email & try sending again. 

Client Message Detail

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